A multi-disciplinary team comprised of a project manager, clinicians and technical professionals will deliver a wide range of services throughout the planning and implementation process.

Management Services

	Strategic Planning for Critical Care Services A Program Success Guide is provided that presents hospital management with criteria for implementing and maintaining a successful eICU® program.
	Project Management To ensure a smooth and successful implementation, VISICU provides a project manager who will coordinate implementation activities with the customer's project manager, provide progress updates, and handle implementation issues.
	Implementation Planning and Support VISICU will develop an implementation plan customized specifically for the customer's environment.
	eICU® Management Training Training of the eICU® manager is provided to ensure a clear understanding of the tasks involved in managing the eICU® operations.

Clinical Services

	ICU/eICU® Workflow Integration A highly qualified clinical operations specialist is provided to assist the customer in reviewing existing ICU workflow and recommending workflow changes to optimize integration of the eICU® into ICU operations.
	ICU Policy & Procedures Review and Recommendations To support the eICU®/ICU integration, the clinical operations specialist reviews and recommends adaptations to existing ICU policies and procedures.
	Customized Training Program A customized training program is developed that incorporates ICU/eICU® integration workflows.
	Clinical Training VISICU works with the customer's project manager to prepare a training schedule and trains the customer's trainer and their clinical personnel.
	Extended Go-Live Support To ensure a smooth transition, VISICU provides on-site clinical support for a defined period of eICU® operations after go-live.

Technical Services

	Site Preparation VISICU's technical professionals prepare the customer site prior to installation.
	Installation & Training VISICU's technical professionals install and test the eCareManager™ system at the customer's site. Training is provided to the customer's technical staff to ensure that the customer can provide the technical and administrative support necessary to maintain the eCareManager™ system.
	Go-Live Support VISICU provides on-site technical support after go-live.